• Ordering

    • What does "out of stock" mean?

      The stock is sold out and we have no stock available currently. Please contact us if you want to know when will the items available.

    • Where do I find more information about product features?

      You can find the specifications on the user manual and on the website product page, section "Specs". If you would like to compare products, you can do that on the "Compare" section on the same product page.If you need additional information, please contact our Support team.

    • What information do I need to provide for an order?

      To place an order, provide the product model and quantity, your shipping/billing address, phone number, email, and payment method (credit card, PayPal, Afterpay, or Klarna). Orders must be placed online only. Ensure all details are accurate for smooth delivery.

  • Shopping information

  • Payment information

    • What should I do if the payment page shows an error?

      Try another payment method or browser. Contact Filtrix support if it continues.

    • How can I use my Coupon Code?

      You can apply coupons to your order at checkout. There is a tab at the right of the screen (PC view) where you can type it in. Once you do it, click “apply” and the discount will automatically adjust your order total. If you encounter any issue, please check our Section "Ordering: My coupon code doesn't work, what's happening?" for further troubleshooting.

    • What is "Worry-Free Purchase" function？

      Order insurance (1.5%–3% of order value) covers lost, damaged, or delayed deliveries. Full refund for lost/damaged items. $5 USD for domestic delays over 10 days (30 days international). Full compensation if lost after 30 days (domestic) or 60 days (international).

    • What payment methods can I selected?

      Filtrix accepts PayPal, klarna, Credit/Debit Card, Afterpay, and Accelerated checkout. Please read the Payment Poilcy to learn more payment information.

  • Pure Water: Your First Step to Better Health

    Clean, filtered water is essential for maintaining good health. It removes harmful contaminants, improves taste, and supports your body’s vital functions. Choosing pure water means protecting yourself and your family from waterborne diseases and enjoying refreshing hydration every day. Make the switch to pure water for a healthier, happier life.

    More information